Privacy policy

Date of last modification: May 15, 2024

We are committed to ensuring that the collection and processing of your data, carried out from the Odile Bailloeul website, complies with the General Data Protection Regulation (RGPD) and the French Data Protection Act (Loi Informatique et Libertés). This policy informs you about how Odile Bailloeul, its subcontractors and any partners process your personal data. This policy applies in particular to customers and users of Odile Bailloeul's offers and services. It may be supplemented by specific information brought to the user's attention in relation to a particular offer or service.

Cookies

A cookie is a small computer file, or tracer, that is deposited and read, for example, when a website is consulted. The use of these tools is subject to your consent if they are not strictly necessary for the operation of the site concerned.

Protection against SPAM

In order to filter messages recognized as spam via contact forms, we use a data analysis service: reCAPTCHA. Use of these forms implies acceptance of the privacy policies specific to these services, described below. Google reCAPTCHA (Google Ireland Limited) is a service that protects form entries on our website. It is used to differentiate between human input and automated abuse. Use of reCAPTCHA is subject to Google Ireland Limited's Privacy Policy and Terms of Use.
Transmitted data: cookies and usage data.
Place of processing: Ireland.

Forms and teleservices

Each form or teleservice limits the collection of personal data to what is strictly necessary (data minimization) and indicates in particular:

• the data controller and the purposes for which the data is collected ;
• whether it is compulsory or optional to collect this data in order to manage your request, and a reminder of the categories of data processed;
• the recipients of the data (in principle, only Odile Bailloeul, unless specified on the form when transmission to a third party is necessary to manage your request);
• how long the data will be kept;
• the possible existence of data transfers outside the European Union or automated decision-making;
• your rights with regard to Data Processing, Data Files and Individual Liberties and how to exercise them with the CNIL.

Personal data collected as part of the services offered on the Odile Bailloeul website are processed using secure protocols and enable Odile Bailloeul to manage the requests received in its IT applications.

What are your rights?

You have the right to access, rectify and delete data concerning you. You may also request the portability of your data. You also have the right to object to or limit the processing of your personal data. You can also issue instructions concerning the retention, deletion or communication of your personal data after your death.

How can you exercise your rights?

You can exercise your rights and contact Odile Bailloeul at any time at the addresses below, with a copy of your identity card if you wish to exercise your rights, unless the information provided in your request enables you to be identified with certainty.

By signed letter to the following address
13 bis rue des Grands Bois 85210 St Martin Lars

If you do not receive an adequate response, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).

Purposes of processing your personal data

Odile Bailloeul processes personal data only for specified, explicit and legitimate purposes. Odile Bailloeul does not process personal data in a way that is incompatible with these purposes. To this end, the purposes pursued by Odile Bailloeul are as follows:

Contact form data processing

Collection, transmission and storage of data for the purpose of contacting the company:

• Sending an email reply
• Management of quotations

Data processing of the account creation form

Collection, transmission and recording of data to create an account:

• Sending an email reply
• Management of orders and customer relations

Odile Bailloeul requires information about you for the management of your orders and their follow-up (e.g. deliveries), invoicing, accounting and in particular the management of customer accounts, customer relations such as satisfaction surveys, claims management and after-sales service.

Payment of your orders and payment details

When you pay on our site, your payments are secure. Odile Bailloeul does not collect your payment details. All your bank details are collected solely by our PCI-DSS-certified payment service provider (Be2bill), which guarantees payment security. When you pay for an order, the card used for payment is kept for the time needed to complete the transaction, and then for a period of 13 months from the date of payment, in order to guarantee proof of the transaction and combat payment card fraud.

Customer knowledge and site audience statistics

We may use data to better understand our customers or for statistical purposes to analyze site activity and improve the services we offer. For example, we measure the number of pages viewed, the number of visits to the site, as well as visitors' activity on the site and the frequency with which they return.

Sending messages by e-mail

Once you have created an account with us, and if you have not objected, you may receive information and offers from us by electronic communication (e-mail). We measure the opening rate of our electronic mailings in order to adapt them to your needs.

What data is processed?

Odile Bailloeul only processes data or categories of data that are strictly necessary for the purposes for which they were collected. You can find information on these purposes above. Odile Bailloeul processes the following categories of data:

• Identity data: First name, last name, company profile, etc.
• Contact data: Email, postal address, telephone number, etc.
• Connection data: Customer connection logs, order history, etc.
• Content data: transactional e-mails, invoices, etc.
• Location data

Who receives your data?

The data collected is intended for the site's internal departments and its subcontractors. Finally, processed data may be transmitted to the competent authorities, at their request, in the context of legal proceedings, judicial investigations, requests for information from the authorities or in order to comply with other legal obligations.

How is your data secured?

Odile Bailloeul ensures that your data is treated with the utmost security and confidentiality, even when certain operations are carried out by subcontractors. To this end, appropriate technical and organizational measures have been put in place to prevent the loss, misuse, alteration or deletion of your personal data. These measures are adapted to the level of sensitivity of the data processed and to the level of risk presented by the processing or its implementation.

Data retention period

The administrative useful life (DUA) is the period of time during which archived documents, data or information must be kept in a condition to be consulted and used, either by those who produced them, or by archive services. You will find below the administrative useful life (DUA) applicable to the main procedures managed by Odile Bailloeul. The DUA covers the retention period in the active database and in the internal archives.

Modification of data protection policy

The present data protection policy may be subject to change.